Downgrading plans?

Plan Downgrades:

If you received an error message when trying to downgrade your subscription, you must ensure that you are not using any of the following three “Premium” / “Enterprise” plan benefits before you are eligible to downgrade:

‍

• On the Dashboard, you need to have a total of 5 or less “Running” or “Scheduled” tests (or 1 or less for Free plan)
• None of your “Running” or “Scheduled” tests can have more than 3 test variants (or 2 variants for a Free plan)
• None of your “Running” or “Scheduled” tests can have custom parameters in use (a “Custom” end goal)

‍

To quickly check how many running/scheduled tests you have, you can use the “Filter” feature and select “Running” & “Scheduled” tests only:

‍

‍

To check the number of test variants for running/scheduled tests, click “View Results” and count the number of variants:

‍

‍

To check if a running/scheduled test is using custom parameters, locate the “End Goal” column on the Dashboard. Tests using custom parameters will say “Custom”:

‍

‍

How to make “Scheduled” tests eligible for plan downgrade (click gear icon):

1. Edit test (and modify it accordingly)
2. Delete test

‍

How to make “Running” tests eligible for plan downgrade:

1. Delete test
2. Wait until test is finished
3. Pause/Deactivate test
4. Select a Winner