How a Leading Malaysian Pharmacy Chain Transformed Its E‑Commerce Operations with SyncX

How a Leading Malaysian Pharmacy Chain Transformed Its E‑Commerce Operations with SyncX

Migrating millions in annual revenue to Shopify while automating every order at scale

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The Challenge

When one of Malaysia’s largest pharmacy retailers decided to migrate from a legacy platform to Shopify, their brief was clear:

1. Launch fast without downtime for over 300 brick‑and‑mortar outlets.
2. Handle high volume of online orders transactions daily —flawlessly.
3. Keep costs lean and avoid the heavy, upfront integration fees typical of enterprise projects.

Manual CSV exports and separate courier uploads were out of the question. The team needed an automation layer that could keep pace with pharmacy‑grade order volumes and regulatory accuracy.

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The Solutions

These SaaS tools run on a simple monthly subscription—no setup fees, no hidden maintenance contracts.

Automation at Pharmacy Scale

• High volume of orders/day now flow from Shopify to the retailer’s back‑office systems within seconds.
• 100 % tracking coverage: customers receive a tracking email minutes after fulfilment is created.
• Zero manual spreadsheets: operations staff just focus on customers satisfactions.
• Fraction of legacy cost: comparable middleware quotes were 4‑10× higher and carried hefty implementation fees.

SyncX apps already power 1,000+ order‑export merchants and 1,600+ fulfilment workflows worldwide. The pharmacy team benefits from SyncX team which leverages from our best practices and experiences over 10 years on this solutions.

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Results After 90 Days

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Why Subscription Beats Bespoke

Traditional enterprise integrations demand six‑figure budgets, lengthy SOWs and ongoing change‑orders. SyncX flips the model:

• Predictable OPEX – a flat monthly fee.
• Instant upgrades – new features roll out automatically.
• ISO 27001‑certified security – the same standards Fortune 500 brands trust.

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About SyncX

SyncX turns complex data flows into point‑and‑click automation for 100,000+ brands worldwide. Our suite—including Stock Sync, Order Export and Fulfill Tracking—helps merchants scale without adding headcount. Discover more at syncx.com.

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